Customer Account Specialist - Client Success & Relationship Management

Join ASE Electronics Malaysia as a Customer Account Specialist and become the driving force behind exceptional client relationships in the vibrant heart of Bali. In this pivotal role, you will serve as the primary bridge between our valued customers and our exceptional products and services. As part of the Client Success & Relationship Management team, you will be responsible for ensuring our customers' needs are met, their satisfaction is maximized, and their loyalty is nurtured. This is a unique opportunity to make a tangible impact on our customers' experience and our company's success.

At ASE Electronics Malaysia, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. Our team is passionate about what we do, and we are always looking for talented individuals who share our vision and are eager to contribute to our continued growth. In Badung, Bali, you will be part of a dynamic and supportive environment where your ideas and contributions are valued.

As a Customer Account Specialist, you will be responsible for managing and nurturing client relationships, ensuring that our customers' needs are met and their satisfaction is maximized. You will be the primary point of contact for our customers, providing them with the information and support they need to make the most of our products and services. This role requires a deep understanding of our products and services, as well as a strong ability to communicate and build rapport with our customers.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture client relationships, ensuring that our customers' needs are met and their satisfaction is maximized.
• Serve as the primary point of contact for our customers, providing them with the information and support they need to make the most of our products and services.
• Monitor and analyze customer feedback and data to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure that our customers' needs are met and their satisfaction is maximized.
• Develop and implement strategies to increase customer retention and loyalty.
• Stay up-to-date with industry trends and best practices to ensure that we are providing our customers with the best possible experience.
• Provide regular updates and reports to management on the status of client relationships and customer satisfaction.
• Attend and participate in industry events and conferences to network with other professionals and stay informed about the latest trends and developments.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in a customer-facing role, preferably in the electronics or manufacturing industry.
• Strong understanding of customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze customer feedback and data to identify trends and opportunities for improvement.
• Ability to work independently and as part of a team, with a proactive and results-oriented attitude.
• Fluency in English and Bahasa Indonesia is a must.
• Valid driver's license and a reliable vehicle for travel within Bali and to other locations as needed.

🛠️ Keahlian

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