Booking & Dispatch Agent

Mamma Pappa Travel Services · 📍 Bali · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5,500,000 - Rp 7,000,000 per bulan

Join Mamma Pappa Travel Services, an innovative Bali-based tourism transport startup, as a Booking & Dispatch Agent. This full-time role is perfect for bilingual professionals who thrive in dynamic environments. You'll be the central coordination point for our 24/7 transportation services, managing everything from private car rentals to luxury yacht charters. Based in the vibrant city of Bali, you'll be part of a team that's revolutionizing the way travelers experience the island's beauty.

As a Booking & Dispatch Agent, you'll handle all incoming requests, ensuring seamless bookings and efficient dispatch of our fleet. You'll work closely with our drivers and partners to guarantee top-notch service, all while using our proprietary booking system and real-time GPS tracking tools. With a focus on customer satisfaction and operational excellence, this role offers a unique opportunity to grow within a fast-paced, supportive environment.

📋 Tanggung Jawab Pekerjaan

Manage and process all incoming booking requests through our proprietary system.
Coordinate with drivers and partners to ensure timely and efficient dispatch of vehicles.
Provide exceptional customer service, addressing inquiries and resolving issues promptly.
Monitor and track vehicle locations in real-time using GPS technology.
Maintain accurate records of all bookings, payments, and vehicle usage.
Collaborate with the operations team to optimize fleet utilization and improve service delivery.
Stay updated on local traffic conditions and road closures to ensure smooth operations.
Participate in training sessions and continuous improvement initiatives to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

Minimum 2 years of experience in a customer service or booking role within the tourism or transportation industry.
Proficient in English and Bahasa Indonesia, both written and spoken.
Strong organizational and multitasking skills, with the ability to manage multiple bookings simultaneously.
Familiarity with booking systems and GPS tracking tools is a plus.
Excellent communication and interpersonal skills, with a customer-focused attitude.
Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
Valid driver's license and clean driving record.
Enthusiasm for the tourism industry and a passion for providing exceptional service.